Privacy Policy

This Privacy Policy describes how Wizzy Builds Private Limited ("we," "our," or "us") collects, uses, and discloses information that we obtain from visitors to our website, https://www.wizzybuilds.com/ (the "Site"), and customers who purchase our kitchens and related products and services (the "Services"). By visiting our Site or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services, and to communicate with you. The types of information we collect include:

a. Personal Information:

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username and password.
• Payment Information: Credit card or debit card details, bank account information, or other payment details. Please note, we use a secure third-party payment gateway to process payments. We do not store your full payment card details on our servers.
• Demographic Information: Age, gender, and other demographic data you choose to provide.

b. Transactional Information:

Details of your purchases, including product details (e.g., kitchen model, components, accessories), order history, and delivery information.

c. Technical and Usage Information:

• Log Data: Information that your browser automatically sends whenever you visit the Site. This includes your IP address, browser type and settings, the date and time of your request, and how you interacted with the Site.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to collect information about your browsing activity. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our Site, and personalize your experience.

2. How We Use Your Information

To Provide and Improve Our Services:

• To process and fulfill your orders.
• To deliver your kitchen, interiors and related products.
• To communicate with you about your order, delivery, and installation.
• To provide customer support and respond to your inquiries.
• To customize your shopping experience and product recommendations.
• To improve our products and services.

For Marketing and Communication:

• To send you promotional emails, newsletters, and special offers about our products and services. You can opt out of these communications at any time.
• To conduct market research and analysis.

For Security and Compliance:

• To detect and prevent fraud, unauthorized access, and other malicious activity.
• To comply with legal obligations, including tax and other regulatory requirements in India.
• To enforce our Terms of Service.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, delivery services, marketing, data analysis, and customer support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Delivery Partners: We share your name, address, and phone number with our logistics and delivery partners to ensure timely and accurate delivery of your order.
• Professional Advisors: We may share your information with our professional advisors, such as lawyers and accountants, as necessary for legal and business purposes.
• Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or government investigation.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner as part of the transaction.

4. Your Rights

Under Indian law, you have certain rights regarding your personal data. These include:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectify: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at contact@wizzybuilds.com. We may require verification of your identity before processing your request.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, and alteration. We use secure servers, firewalls, and encryption technologies. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. International Data Transfers

Our servers and data storage facilities are located in India. If you are accessing our Site from outside India, your information will be transferred to, stored, and processed in India. By using our Site and Services, you consent to this transfer of information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.

8. Grievance Officer

If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us with your queries, grievances, feedback, and comments, we have appointed a Grievance Officer to address your concerns regarding data privacy.

Name: Soham Sen
Email: contact@wizzybuilds.com

You may contact the Grievance Officer with any complaints or concerns.

9. Contact Us

If you have any other questions, please contact us at:
Wizzy Builds Private Limited
Email: care@wizzybuilds.com